Shipping

Order Processing

You will receive email confirmation upon purchase, so ensure that the email address you give at checkout is correct and does not include typos, etc. Please notify us if you do not receive an order confirmation within 24 hours. All sales on this site are subject to terms and conditions of Bangladeshi Law.

Shipping Time

Orders are shipped as quickly as possible. If items are not in stock, we reserve the right to ship partial orders and ship the missing item(s) once restocked. Shipping times are dependent on type of shipping selected at checkout (normal, express, etc.).

Shipping Charges are commensurate with order size and destination, and with type of shipping selected at checkout (normal, express, etc.)

Prices

Pricing subject to change without notice. All prices quoted in Bangladeshi Taka (Tk) and exclude VAT.

Order Changes or Cancellation

Please carefully review all orders before submitting. We will contact you for verification if something appears to be in error. After checkout, contact us via phone or email for cancellations. Active orders—those already being filled for delivery—cannot be cancelled. See Return/Refund Policy for details on returns.

Payment

We accept Visa, MasterCard, American Express, Maestro, Switch, Euro Card, Solo, Delta, and Visa Electron. All payments are taken in Bangladeshi Taka (Tk).

Discontinued Items

Raw pigments are sometimes discontinued by suppliers and will then be discontinued by us. We also reserve the right to discontinue colours due to poor performance over time and replace with more dependable or up to date colours. Where possible, however, we will endeavour to provide colours ordered.

False Claims

We apply rigorous quality assurance measures to ensure order accuracy and quality, but mistakes sometimes do happen. It is the customer’s responsibility to contact us within two days of receiving the product if the order is not filled properly.